Privacy policy

Privacy Policy

Last Updated: August 18, 2026

This Privacy Policy describes how Flawless Jeweler ("we," "us," or "our") collects, uses, stores, and shares your personal information when you visit flawlessjeweler.com (the "Site"), make a purchase, contact us, or otherwise use our products and services (collectively, the "Services").

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with Flawless Jeweler and our Services.

Information You Provide to Us

We may collect information you provide directly, including:

Name
Email address
Phone number
Billing and shipping addresses
Order and purchase information
Account information, if you create an account
Product preferences and selections
Information submitted through forms on our website
Communications you send to our customer support team
Information related to returns, exchanges, or order inquiries

Payment Information

Payments are processed through Shopify and/or third-party payment providers.

Depending on the payment method selected, payment providers may collect information such as your credit or debit card details, billing information, and other information necessary to process your transaction.

Flawless Jeweler does not necessarily receive or directly store complete payment card information.

Information Collected Automatically

When you visit or interact with our Site, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Products viewed
Referring website or source
Shopping and checkout activity
Date and time of visits
Interactions with our Site

We and our service providers may collect this information through cookies, pixels, tags, and similar technologies.

2. How We Use Your Information

We may use personal information to:

Process and fulfill orders
Process payments
Provide shipping and delivery services
Communicate about orders and purchases
Provide customer service
Handle approved exchanges and product-service requests
Maintain customer accounts
Detect and prevent fraud or suspicious transactions
Protect our customers, business, and website
Improve our website, products, and customer experience
Analyze website traffic and performance
Personalize content and product recommendations
Conduct advertising and marketing
Send promotional communications when permitted
Maintain business and transaction records
Comply with applicable laws and legal obligations

3. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information when you visit our store, create an account, place an order, or otherwise interact with our Site.

Shopify's processing of personal information is governed by its own applicable privacy terms and policies.

4. Cookies & Similar Technologies

We use cookies and similar technologies to operate our Site, remember preferences, understand how visitors use our Services, measure performance, help prevent fraud, and support advertising and marketing.

Some cookies are necessary for the Site to function properly. Others may be used for analytics, personalization, or advertising.

Depending on your location and the options available on our Site, you may be able to manage certain cookie and privacy preferences through our website's privacy controls or your browser settings.

Disabling certain cookies may affect the functionality of the Site.

5. Advertising & Analytics

We may use third-party services to understand how customers interact with our Site and to advertise our products.

These services may use cookies, pixels, or similar technologies to collect information about your interactions with our Site and, depending on the service and your settings, other websites or services.

This information may be used for purposes such as:

Measuring advertising performance
Website analytics
Audience measurement
Personalized or interest-based advertising
Understanding customer behavior
Improving marketing campaigns

Where required by applicable law, we provide options to manage certain privacy or advertising preferences.

6. How We Share Personal Information

We may disclose personal information when reasonably necessary to operate our business, including to:

Shopify
Payment processors
Shipping and delivery providers
Website hosting and technology providers
Analytics providers
Advertising and marketing providers
Customer service providers
Fraud prevention and security providers
Professional advisers
Government agencies, courts, regulators, or law enforcement when legally required

We may also disclose information as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not sell personal information for money.

Certain advertising or analytics activities, however, may be considered "selling," "sharing," or targeted advertising under some privacy laws even when no money is exchanged. Where applicable, customers may have the right to opt out of these activities.

7. Marketing Communications

If you choose to receive promotional emails, text messages, or other marketing communications from us, we may use the contact information you provide to send those communications.

You may unsubscribe from promotional emails by using the unsubscribe option included in the message.

Where applicable, you may opt out of marketing text messages by following the instructions provided in those messages.

Opting out of marketing does not prevent us from sending necessary transactional communications regarding your orders, account, payments, shipping, or customer-service requests.

8. Third-Party Websites & Services

Our Site may contain links to websites, social media platforms, payment providers, or other services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites and services.

We encourage you to review the privacy policies of third parties before providing personal information to them.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should contact us if they believe their account or personal information has been compromised.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

11. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the request and take appropriate action.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Obtain a copy of certain personal information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Opt out of certain uses of personal information for targeted advertising
Opt out of certain activities legally defined as the sale or sharing of personal information
Appeal certain decisions regarding a privacy request where required by law

These rights are not absolute and may be subject to exceptions or verification requirements.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

13. Privacy Requests

To submit a privacy-related request, contact us using the information at the bottom of this policy.

We may need to verify your identity before completing certain requests. This helps us prevent unauthorized access to or deletion of customer information.

Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification.

14. Global Privacy Control

Where required by applicable law and supported by our website technology, we may recognize applicable browser-based opt-out preference signals, such as Global Privacy Control (GPC).

The effect of these signals may depend on your jurisdiction, browser, device, and the technologies used on our Site.