Refund policy

Return & Exchange Policy

At Flawless Jeweler, we are committed to providing quality jewelry and dependable customer service. Please review this policy carefully before placing your order.

No Refund Policy

All sales are final. Flawless Jeweler does not offer refunds.

In certain situations outlined below, an item may qualify for an exchange, replacement, or repair. Approval is required before any item is sent back to us.

Sending an item back without prior authorization does not guarantee that it will be accepted.

Exchange Eligibility

Eligible exchange requests must be submitted within 14 days of delivery through our return/exchange inquiry process.

To request an exchange, customers must:

  • Provide their order information.

  • Explain the reason for the exchange.

  • Submit clear, unfiltered photos of the item.

  • Keep the item unworn and in its original condition.

  • Include all original packaging, accessories, and GRA certificates, when applicable.

All requests are subject to review and approval by Flawless Jeweler.

Damaged or Broken Upon Arrival

If your item arrives damaged, broken, or with a manufacturing issue, you must contact us within 24 hours of confirmed delivery.

Please provide clear photos showing the issue and the condition of the item and packaging.

After reviewing the claim, we may offer an appropriate solution, including:

  • Repairing the item.

  • Replacing or exchanging the item.

  • Providing replacement components when appropriate.

  • Authorizing repair by a local jeweler.

Do not have an item repaired by a third party without receiving approval from Flawless Jeweler first. Unauthorized repair expenses will not be reimbursed.

If we authorize a local repair, reimbursement will only be provided for the approved amount after a valid receipt is submitted.

Wrong Item, Size, or Color Sent

If Flawless Jeweler sends you an item that does not match your confirmed order, please contact us as soon as possible.

Once verified, we will provide instructions for returning the incorrect item and arrange for the correct item or an approved replacement to be sent.

When the mistake is ours, Flawless Jeweler will cover the approved return shipping cost.

Items That Do Not Qualify

Exchanges, replacements, or complimentary repairs will generally not be provided for:

  • Ordering the wrong size or length.

  • Change of mind or personal preference.

  • General dissatisfaction with the appearance or design after receiving the item.

  • Normal wear and tear.

  • Scratches, tarnishing, discoloration, or damage caused after delivery.

  • Damage resulting from improper use, storage, cleaning, or care.

  • Chain tangling or twisting.

  • Bail or chain compatibility issues unless caused by an error in the original order.

  • Shipping carrier delays after an order has been handed over to the carrier.

For certain necklaces and bracelets, additional links may be available for purchase. Some rings, bracelets, or chains may also be adjustable or resizable by a professional jeweler at the customer's expense.

Loose or Missing Stones

Jewelry can require maintenance over time.

If a stone becomes loose or is lost after the item has been delivered and accepted in good condition, the issue is generally considered maintenance rather than an arrival defect.

Depending on the item and stone availability, Flawless Jeweler may be able to provide a replacement stone. Labor, setting, repair, and shipping expenses may remain the customer's responsibility.

Contact us before arranging a repair so we can advise you on the available options.

Custom, Personalized & Final Sale Items

The following items are final sale and are not eligible for refunds or exchanges:

  • Custom-made jewelry.

  • Made-to-order jewelry.

  • Personalized or engraved pieces.

  • Jewelry manufactured to customer-selected specifications.

  • Earrings due to hygiene considerations.

  • Grillz due to hygiene considerations.

  • Items specifically identified as Final Sale at the time of purchase.

Custom or personalized products may only be eligible for assistance when there is a verified manufacturing defect or when the item received does not match the specifications confirmed with Flawless Jeweler.

Order Cancellations & Changes

Orders begin processing shortly after they are placed.

Once processing or production has begun, an order cannot be canceled or modified.

Customers are responsible for reviewing all selections—including size, length, color, finish, spelling, personalization, shipping information, and other specifications—before submitting an order.

If you notice an error immediately after ordering, contact us as soon as possible. We will attempt to help when possible, but changes are not guaranteed.

How to Request an Exchange or Service

To start a request:

  1. Submit an inquiry through our website's return/exchange process.

  2. Provide your order information and reason for the request.

  3. Upload clear, unfiltered photos showing the item and any reported issue.

  4. Allow approximately 1–2 business days for our team to review your request.

  5. If approved, we will provide return instructions and the appropriate return address.

Do not ship an item back before receiving approval and return instructions from Flawless Jeweler.

Approved Return Shipping

If your return or exchange is approved, follow the shipping instructions provided by our customer support team.

Customers are responsible for securely packaging returned merchandise and providing valid tracking information.

Unless the return is the result of an error by Flawless Jeweler or we specifically agree otherwise, return shipping costs are the customer's responsibility.

Flawless Jeweler is not responsible for return packages that are lost, stolen, damaged, or misdelivered while in transit to us. We strongly recommend using a trackable shipping service and appropriate shipping insurance.

Inspection of Returned Items

Receiving a returned package does not automatically mean an exchange has been approved.

All returned merchandise is inspected upon arrival.

Items may be refused if they:

  • Show signs of wear or use.

  • Have been altered or repaired without authorization.

  • Are damaged after delivery.

  • Are missing original components, packaging, accessories, or applicable certificates.

  • Do not match the condition shown in the original exchange request.

Once the item passes inspection, we will proceed with the approved exchange, replacement, or service.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside our control.

Carrier delays do not qualify an order for a refund or exchange.

If a shipment appears lost or has a delivery issue, please contact us so we can assist with the appropriate carrier process when applicable.

Contact Us

If you have questions about an exchange, damaged item, or existing order, contact our customer support team:

Email: shopflawlessjewelry@gmail.com
Call/Text: (770) 589-5425

Customer Support Hours:
Monday–Saturday: 11:00 AM – 8:00 PM
Sunday: 12:00 PM – 6:00 PM

Important: Do not mail or personally deliver a return to our showroom without receiving prior approval and return instructions from Flawless Jeweler.