Shipping policy

Shipping Policy

Last Updated: August 18, 2026

At Flawless Jeweler, we are committed to delivering every order safely and securely. Delivery timelines vary depending on whether you purchase a Ready-to-Ship item or place a Custom/Made-to-Order order.

Please review the estimated timelines below before placing your order.

Ready-to-Ship Orders

Products marked Ready to Ship are typically processed within 1–2 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding major holidays.

Once processing is complete, customers may select from the available shipping methods at checkout.

Economy Shipping

Estimated Transit Time: 2–4 business days

Economy shipping begins after your order has been processed and transferred to the shipping carrier.

Express Shipping

Estimated Transit Time: 1 business day

Express Shipping is available for an additional fee and may be selected at checkout when available for your destination.

The 1-business-day estimate begins after your order has completed processing and has been transferred to the shipping carrier.

Express Shipping does not eliminate the standard 1–2 business day processing time for Ready-to-Ship orders.

Estimated Ready-to-Ship Timeline

Economy Shipping:
Processing: 1–2 business days
Transit: 2–4 business days
Estimated Total: 3–6 business days

Express Shipping:
Processing: 1–2 business days
Transit: 1 business day
Estimated Total: 2–3 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, holidays, weather, or circumstances outside our control.

Custom & Made-to-Order Jewelry

Custom jewelry requires additional time because your piece is designed and produced specifically for you.

The custom-order process consists of three main stages:

Design & CAD → Production → Shipping

1. Design & CAD Approval

Estimated Time: 3–5 business days

For custom pieces requiring a design or CAD, our team will prepare the design according to the specifications confirmed for your order.

When applicable, the design will be sent to you for review and approval.

Production does not begin until the final design has been approved.

If revisions are requested, additional design time may be required. Delays in customer responses or design approval will extend the estimated completion date.

2. Production

Estimated Time: 3–4 weeks after final design approval

Once the final design has been approved, your custom jewelry enters production.

Depending on the piece, production may include casting, stone setting, assembly, polishing, finishing, and quality inspection.

Production times are estimates and may vary depending on design complexity, materials, stone availability, requested specifications, revisions, and quality-control requirements.

3. Custom Order Shipping

Once production and final quality inspection are complete, your custom jewelry will be packaged and prepared for shipment.

Customers may choose:

Economy Shipping: 2–4 business days

Express Shipping: 1 business day for an additional fee

The shipping timeframe begins only after production and quality inspection have been completed and the package has been transferred to the carrier.

Important Express Shipping Notice

Purchasing 1-Business-Day Express Shipping only speeds up carrier transit.

It does not shorten:

Design/CAD time
Customer approval time
Production time
Quality inspection or preparation time

For example, selecting 1-business-day Express Shipping on a custom order does not mean the custom jewelry will be completed within one business day. The custom piece must first complete the normal design and production process.

Estimated Custom Order Timeline

A typical custom order follows this process:

Design/CAD: 3–5 business days
↓
Customer Approval
↓
Production: Approximately 3–4 weeks
↓
Final Quality Inspection & Packaging
↓
Economy Shipping: 2–4 business days
OR
Express Shipping: 1 business day for an additional fee

A typical custom order takes approximately 4–5 weeks from design through delivery, depending on design approval, revisions, production requirements, shipping method, and carrier transit time.

All custom-order completion and delivery dates are estimates unless specifically guaranteed in writing.

Order Confirmation & Tracking

Once your order has shipped, tracking information will be sent to the email address or contact information associated with your order.

Please allow time for the carrier to scan the package and activate tracking information.

Customers are responsible for monitoring their tracking information and delivery status.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us immediately.

We will attempt to correct the address before shipment whenever possible, but address changes cannot be guaranteed once processing has begun.

Flawless Jeweler is not responsible for delays, failed deliveries, or additional shipping expenses resulting from incorrect or incomplete information provided by the customer.

Signature Requirements

Certain orders, especially higher-value jewelry shipments, may require a signature upon delivery for security purposes.

Customers should monitor tracking information and make arrangements to receive their package when a signature is required.

Shipping Delays

Carrier delivery estimates are not guaranteed.

Delivery may be affected by severe weather, carrier delays, holidays, high shipping volumes, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Once a package has been transferred to the carrier, carrier-related delays are outside the direct control of Flawless Jeweler.

Carrier delays do not automatically qualify an order for a refund, cancellation, or exchange.

Lost or Missing Packages

If tracking shows an unusual delay or you believe your package may be lost, please contact us.

We will review the available tracking information and assist with an appropriate carrier investigation or claim when applicable.

A delayed package is not automatically considered lost.

Returned or Undeliverable Packages

If a shipment is returned to us because of an incorrect or incomplete address, refused delivery, failed delivery attempts, or another issue outside our control, additional shipping charges may be required before the package can be shipped again.